FAQ for Business

Postagy > FAQ for Business

FAQ

Learn more about Postagy throughout our Q&A section

Why is Postagy useful for my business?

Postagy will help you deliver your products easily and safely anywhere and at any time with reasonable price points. You will also be able to track the vehicle over the GPS. In addition, you will be able to collect your money during the delivery process. Lastly, online tracking of the delivered and undelivered requests is available.

How long does it take to send shipments to customers?

Once the captain has picked up the shipment, it is delivered straight to the set destination where you will also be able to track the shipment 24/7

How do I receive my money?

You are able to track all your collected money 24/7 from each captain and delivery and the status of every shipment. You can so issue a financial receipt from the captain directly.

What zones does Postagy cover?

Postagy is currently live in Cairo and Giza governorate. It will also be covering delivery all around Egypt very soon.

What are the available package sizes on Postagy?

Please check Postagy mobile application for more details related to all available package sizes.

How do I deliver my products with Postagy?

  • Request the suitable vehicle according to your shipment.
  • Fill in the data for each shipment “if you have multiple deliveries”.
  • If you have a barcode, it will be scanned by the captain using the mobile application.
  • You will now be able to track the shipment through our website or by sharing the tracking link with the customer.
  • All deliveries and money collected is tracked online using the mobile application.

How do I receive the returned shipments?

You will be able to track the undelivered shipments and decide whether to send it back to the warehouse or to reschedule another delivery for the same shipment.

What are the available payment methods for my customers?

Customers are able to pay using cash. However, we will be availing online payment very soon.

Can I wrap my products with my company's packaging?

Packages are sent out for delivery with the exact same packaging it is picked up in.

How to track the shipping process?

You can track the whole shipping process through the app. using GPS and you can also contact the captain through the app. or by call.