FAQ for Captain

POSTAGY CAPTAIN - FAQ

Learn more about Postagy Captain from our FAQ section

What Is Postagy?

Postagy is a shipping and logistics platform that connects all types of vehicle owners with businesses and individuals to provide on-demand delivery. It will allow you to receive multiple requests and trips on your mobile while you’re in your place, or when you are already in a trip.

How to download Postagy on your device?

How do you calculate my fare?

The system determines the value of the trip according to the type of the vehicle, is it a sedan or a pick up for example, the time of the trip, the distance, in case the road is crowded, the price increases automatically or in remote areas like oases, for example. The important thing is that you will know all these details before you accept the trip.

Postagy commission system?

There is no commission deducted from the captain in the meantime. This is to encourage captains to better deliver and incentivize their daily trips.

What is the multi-trips system?

After working with Postagy with proven commitment and efficient service delivery, you will be allowed to accept bulk shipments from Postagy partners. This is considered as a side job with a stable income aside from your usual trips on a daily basis.

How to contact the technical support?

You can contact our support team from the “settings menu” in the app, then choose “technical support”

How can I earn from the “referral code”?

Each captain will have a referral code, if you share it with your friends and relatives, then they have subscribed using your referral code, you will earn an amount of money, to be added to your wallet according to the company’s announcement at this time.

Why you should work with Postagy?

There are many advantages that make you work with us, such as:

  • We accept all types and sizes of vehicles, from motorcycle to heavy transport.
  • You will receive trips and requests on your mobile at anytime and anywhere.
  • You will see the trip details, photos, distance and time before you accept the order.
  • You will get your money immediately.
  • You will be able to work and earn money at the suitable time and place for you.
  • Registration is very easy wherever you are, just in minutes.
  • You can track your money moment by moment throughout the day.

How to start working and earning with Postagy?

Firstly, you need to create an account on Postagy and submit the information, papers and documents required:

– Name and mobile number

– Email

– Vehicle data

– Identification Card

– Driving License

– Arabic License

– Certificate of Police Record

– The documents will be reviewed, and then you will receive a message on your registered mobile number activating the account, so congratulations, now you can work with Postagy! – Then, open Postagy and appear online to receive trip requests.

When and how can I receive my money?

If the trip is in cash, you will collect your money in cash on delivery, even if it is paid online at the end of the trip, and upon delivery, your money will be transferred to your account, and you can withdraw it from your card or your bank account.

What types of vehicles accepted by Postagy?

We accept any type of vehicles, such as motorcycles, all sizes, pickup cars, heavy trucks, trailers, refrigerator cars, tow winch, and furniture transportation cars.

Will I be fined if I cancelled a trip?

After accepting a trip, cancelling the trip will be inconvenient for the customer. Therefore, the system calculates the number of trips and accordingly might stop any future trip request for an hour. This depends on the frequency of cancellation.

Why can my account be suspended?

The reasons for suspending an account could be due to risking the efficiency of the service delivery or repetitive complaints from several customers.